Monitor your Brand Name and online Reputation with Google Alerts
Keeping a good reputation means being honest, transparent, and setting clear expectations for your customer.
Establish pro-active escalation mechanisms where your customers can vent out their displeasure when such situations arise. Resolve issues right away and prevent them from going someplace else for release.
Things can get pretty messy once they have felt frustrated and feel they have to warn others about your practice. We don’t want that.
Be proactive by setting up Google Alerts for your brand terms and your name.
Let us know if you need more information. Contact UserWorthyMEDIA, we’d be glad to help.